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1. DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You don't need an account to complete a purchase. However, if you register with us and you will be able to enjoy the following benefits through your MR PORTER account:
        Request your return or exchange directly from your account
        Gain access to your Wish List and Recommendations
        Be notified when new stock arrives
        Save your address and card details for faster shopping
        Manage your account details, order history and email preferences and see order status.

2. HOW DO I RESET MY PASSWORD?

    If you have forgotten your password, follow the 'Forgotten Password' instructions on the 'Sign in' page. For security reasons we are unable to send your password via email.

3. WHAT PAYMENT METHODS DOES MR PORTER ACCEPT?

    We accept Visa, MasterCard. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete. Payment is only debited from your card at time of dispatch.

    At our online shop, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Datacash Ltd. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

4. CAN I ADD ITEMS TO AN EXISTING ORDER?

    It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

5. WHERE IS MY ORDER?

    We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, our online shop is not responsible for any delays caused by destination customs clearance processes.

    Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Order Status'. If you are not registered, sign up now so you can track future orders.

6. HOW DO I RETURN OR EXCHANGE?

    You have 15 days to decide whether to keep your items. Simply request a returns merchandise authorization number (RMA) from your account and then book a collection to send your item(s) back to us.

7. WILL I RECEIVE A FULL REFUND?

    Your refund will be issued to the original payment method used to place the order. Please note that it can take up to 10 business days for the refund to appear in your account.